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The Mystik Merchant Guarantee

Mystik Merchant strives to make the best robes, cloaks, and other garments on the 'Net. To do that, we start from your measures to guarantee your fit, and we want it to fit better than anything you've ever bought before! But custom fit means extra effort and extra cost, so we want you to feel extra safe in making your purchase.

We guarantee that if an order doesn't meet your expectations and you contact us immediately at queries@mystikmerchant.com, we will do all we can to make it right.

Small fix? We can talk you through it. Big fix? We will help you find the cheapest, most effective solution possible.

If a solution can't be found, then:

We will negotiate a personalized return to match your situation.

We will not accept unsolicited returns. To do so would require we change our friendly, reasonably priced business model to one with heavy margins that price out a lot of good people looking for a great fit, and we don't want to do that. Our garments are meant to be worn, to survive heavy wear, and last for years without breaking anyone's bank account. We intend to keep it that way even if the economy fights us on it tooth and nail.

To agree to a return, the following conditions must be met:

You must have corresponded with us after placing your order. When we receive an order, we make a serious attempt to interact with you to confirm your measurements, any details of special requests, and concerns involving shipping when the garment is completed. At times, measurements we receive are skewed in ways that make it clear they weren't taken following our instructions, and if so, we don't want to pattern, cut, sew, and ship a bad fit. We want it to be perfect.

The garment must be unworn. What is 'unworn'? If you receive an item and you try it on, that doesn't constitute wear. But if you leave that item on for any length of time, wear it to another location or event, or walk through an environment with chemical contaminants or allergens, that constitutes 'worn'. We will not chance contaminating goods intended for other customers by exposure to shipped contaminants. Your order will have benefited from this same policy when you received it.

Refunds are made via Square after we receive the package and confirm that everything is there. It takes a few days for them to process, but you get your money back.

There is a 10 DAY limit for refunds, starting from the day you take delivery.

You will be responsible for the cost of shipping.

Troubleshooting Problems (click to expand)

Check your original order confirmation and verify the color you ordered.

If you accidentally ordered the wrong color, there isn't much that can be done. It will be fit to your body and that means it cannot be sold to another customer.

If your original order (and we will verify with our internal records) was for a different color than you received, we will make it right. Contact us and we will negotiate an exchange of the order you received and a replacement.

We always keep a stock of black and brown. For any other colors, replacement will depend on availability of that color. If the color is available, but not in our stock there may be a restocking fee. If we no longer have access to that color and we are unable to find a suitable replacement for you, we will issue you a refund after you have returned the garment.

We will not shorten a too-long hem. This is an easy fix you can do locally. You can hem it yourself or ask a sewing friend to help. There are some dry cleaners and alteration businesses that will also do this, but get a quote from them first.

It will cost less and be faster to take it in locally than to repack, buy postage, and return to us. That can take a week or longer, costing everyone involved a lot of fees!

Avoid this problem by being very careful when taking your measurements. Double check your numbers for typos, do not add or subtract from your measurement numbers.

We have already worked that into our patterns.

We'll replace or refund it.

Avoid this problem by being very careful when taking measurements.

Double check your numbers for typos.

Double check measurements on Pre-made items.

No. If you want a robe or cloak just for a single event, then rent one locally. Don't buy from us. People who try to cheat this policy will be caught, and we will refuse future business from them.

If a customer can provide a compeling enough reason, we may allow a partial refund in return for the garment. This will require we negotiate the return, however. See our guarantee above.