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FAQ (click to expand)


For Domestic Orders

Go to our Online Store. Be sure to include your measurements and deadline date in the order notes.

We will send you a confirmation email within one business day of receiving your order to make sure that all of the information we have is accurate. If you would prefer us to confirm by phone or text, please add that to your order notes.

For International Orders

At the current time, Square doesn't support International Orders in their online stores. This means we have to manually create an Invoice for you. In an email, provide us with your measurements, your shipping address, and your deadline date. We will then create an invoice for you and send it to you. Once you've double checked that all of your information is correct on the invoice and your payment has cleared we will get to work on your order.

There are additional shipping costs for International orders depending on what region of the world we are shipping to. These costs do not cover customs fees.

Please allow 14 business days for domestic delivery. Delivery will take longer for international customers due to shipping and customs. We are usually much faster, but this allows for unexpected delays like bad weather or a need to order more fabric.

Special events like Celebration, Halloween, movie premieres, and Christmas: ORDER EARLY! Do not wait until the last day of our posted deadline. We’re fast, but Murphy’s Law can change that.

Once your robe or cloak is ready and in the mail, we will send you an email with your tracking info. We ship through USPS Priority Mail. For domestic orders, this will mean that you should get your package approximately 2 business days after you receive your shipping confirmation email. For international customers, it will take 2-3 weeks on average for the package to enter customs. Be aware that some countries will also charge custom fees on orders, and those fees are beyond our control.

No. We make custom-fit robes and cloaks only, and see to it they're the best ones out there. We are not currently set up for the rest of the outfit. We don't even have patterns for those.

For help with the rest of the outfit, you can try Padawan's Guide.

Absolutely! We only keep black and brown readily available in our workshop, but we have access to several other colors through our primary supplier. Current color options as of May 1, 2019 include: Burgundy, Red, Orange, Pink, Kelly Green, Army Green, Forest Green, Sky Blue, Royal Blue, Galaxy Blue, Navy, Purple, Khaki, Silver, Charcoal, and White. Before getting your heart set on a color, please contact us by email to check current availability.

Unusual colors will take longer than our standards and there will be a modest restocking fee. Contact us at queries@mystikmerchant.com to get started on your special item.

Maybe.

We have put years into learning how to draft patterns, source materials, and master the art of garment construction. What would normally take us a few hours could take a less experienced person days or weeks.

We’ve worked out the bugs. Just check the Feedback and Gallery page. We get it right or you get a refund.

Technically yes, but we would not suggest it. They are rugged and reasonably heavy weight, but are not suited for holding back any kind of significant inclement weather. Our current selection of robes and cloaks are largely for costume use.

As we expand our selection, this may be an option in the future.

We have, but kids grow fast and few parents want to shell out for an expensive robe that will be too short in a few months.

Once in awhile we’ll do a kid-sized robe for a parent/child cosplay, but due to the expense (same fabric, same amount of labour) we recommend parents get one of the bag costumes, at least for younglings. Older children may want to look more like mom and dad, but the little ones won’t know the difference.

Inquire first about availability. We’ll need the child’s measurements to estimate a price.

Mystik Merchant items are constructed in a smoke-free, pet-free studio.

We do share a laundering area with pet owners and clean the machines before pre-shrinking the fabric, but it’s impossible to get everything.

If you have severe pet allergies, let us know and we will take extra precautions when pre-shrinking your fabric.

Thank you, but we're a very TINY business and can't afford to give away robes or even discount them. We'll be happy to offer a small discount for multiple robe orders so long as they all go to the same delivery address, but that's all we can do. Exposure is nice, but doesn't pay the bills.

Maybe. Send us pictures or links to good clear views of the item and we'll let you know. Be aware that game engine physics do not always match reality despite how advanced they are now. This means many game designs won't function the same in the real world. A 360º shot is ideal, so please provide as many angles as you can.

No.

No.

If it is too short, contact us immediately and we will tell you how to send it back to us, so that we can replace it with the correct measurements.

If it's too long, you can hem it yourself. If you can sew on a button, you can do a hem, we'll work with you. It's easier to do that than send it back to us. Alternatively, you can ask a sewing friend/relative to do a quick hem for you. Or you can contact a dry cleaner that does alterations, though this can get rather pricey. If you go this route, be sure to get a quote up front.

See our Guarantee page for more information.

Contact us for information on how to send back your robe/cloak, so that we can replace it with the correct color.

See our Guarantee page for more information.

Contact us within 10 business days and we will let you know how to send it back to us. Do not just pop it in the mail and assume.

If you are directed to return the robe: IT MUST BE CLEAN AND UNWORN.

If you try to return a worn robe, you will be charged a rental fee. If you think that we won't be able to tell the difference between a worn and unworn robe, you'd be mistaken.

See our Guarantee page for more information.

Feel free to contact us at queries@mystikmerchant.com for any other question, comments, or concerns.