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The Mystik Merchant Guarantee
Mystik Merchant
strives to make the best robes and cloaks on the 'NetOur painless, no questions, all-your-money-back guarantee is your safety net.
You're getting quality goods because we stand behind them 100%!
We will
never leave you swinging in the wind
with any "all sales final"
schtick.
Some costumers may guarantee
"workmanship" but won't do a refund,
or at most only an exchange.
We're different. We keep it simple and we're polite!
10- DAY limit on refunds from the
time you take delivery.
Guarantee does not cover an overly long hem, though we'll work with you to solve
that problem
If the purchase doesn't work for you...
Contact us
first to see if we can fix it via e-mailIf not, then:
|
Send the unworn item back in the same box & wrappings immediately. |
|
You can try it on, but no wearing to a party, then changing your mind. |
|
Refunds are made via safe secure Paypal.™ |
|
It takes a few days for them to process, but you get your money back. |
|
Guarantee does not cover items that are too long, please "Troubleshooting" below. |
Don't run down to the post office--print and buy shipping at home!
Use USPS Click N Ship postage online for less: www.usps.com
Troubleshooting:
We sent the wrong color:
We'll replace the robe with one of the correct color.
The item is too long:
We will not shorten a too-long hem. This is an easy fix you can do locally.
You can hem it up yourself, ask a sewing friend to help.
Or take it to a dry cleaners that does alterations.
It will COST LESS
AND BE FASTER to take it in locally than to repack, buy postage,
and
return to us. That can take a week or longer!
Avoid this problem by being
VERY CAREFUL when taking MEASUREMENTS. DOUBLE CHECK YOUR NUMBERS for
typos.
Double
check measurements on Pre-made items.
Item is too short
(or too small): We'll replace
or refund
it.
Avoid this problem by being VERY CAREFUL when taking MEASUREMENTS.
DOUBLE CHECK YOUR NUMBERS for typos.
Double check measurements on Pre-made items.